We’re Here to Help
Find answers to the most common questions about shopping with Choosico. If you still need assistance, our customer support team is always ready to help.
What payment methods do you accept?
We currently offer the following payment options:
- Cash on Delivery (COD)
- Debit & Credit Cards (where available)
All payments are processed securely to ensure a safe shopping experience.
What are the delivery charges?
We charge a flat shipping fee of Rs. 200 on all orders delivered anywhere in Pakistan.
Any special delivery offers or free shipping promotions will be clearly displayed on our website.
How long does delivery take?
After your order is confirmed, it is usually delivered within 3–5 working days.
Delivery times may vary slightly depending on your city, public holidays, or courier operations.
How can I track my order?
Tracking your order is simple.
Visit our Track Your Order page and enter your Order Number along with your Phone Number to check your shipment status in real time.
What should I do if I receive a damaged, incorrect, or incomplete order?
If your order arrives damaged, contains the wrong item, or is missing any products, please contact our support team within 24 hours of receiving your parcel.
For all other eligible return or exchange requests, you may contact us within 7 days of delivery. Products must remain unused, unopened, and in their original packaging.
Can I exchange a product?
Yes. Eligible products can be exchanged within 7 days of delivery.
- If we sent the wrong item or your product arrived damaged, Choosico will cover the return shipping cost.
- If you wish to exchange a product for personal reasons, the return shipping cost will be your responsibility.
Please review our Return & Exchange Policy for complete details.
What happens if my return request is declined?
If your request does not meet our return policy requirements, we’ll explain the reason via email or phone.
The product will then be returned to the shipping address provided during your request.
Are your products authentic?
Yes. We are committed to offering 100% genuine beauty and personal care products sourced from trusted suppliers and reputable brands.
Customer satisfaction and product quality remain our highest priorities.
I couldn’t find the answer I was looking for.
We’re happy to help.
Simply visit our Contact Us page or reach out to our customer support team through WhatsApp, email, or social media. We’ll respond as quickly as possible.