At Choosico, customer satisfaction is our priority. If you receive a damaged, defective, or incorrect product, or if you wish to return an eligible item, we’re here to help.
Please read our Return & Exchange Policy carefully before placing your order.
Non-Returnable Items
For hygiene and customer safety, the following products are not eligible for return or exchange unless they are received damaged, defective, or incorrect:
- Opened skincare products
- Used cosmetics and makeup
- Personal care products that have been opened or used
- Products without original packaging or seals
- Items damaged due to misuse or improper handling after delivery
- Products marked as Non-Returnable
Important: Due to hygiene standards, we cannot accept returns or exchanges for any beauty, skincare, makeup, or personal care product that has been opened or used after delivery. This policy helps ensure the safety and quality of products for all our customers.
Exception: If you receive a damaged, defective, or incorrect product, please contact our customer support team within 24 hours of delivery, and we’ll be happy to assist you.eiving your order, along with clear photos of the product and packaging for verification.
Eligible Return & Exchange Cases
We currently accept return or exchange requests in the following situations:
- You received a damaged product.
- You received the wrong product.
- You received a defective item.
- The product is unused and you wish to return it within the eligible return period.
Damaged or Incorrect Items
If your order arrives damaged, defective, or incorrect, please contact our customer support team within 24 hours of receiving your parcel.
To process your request, we may ask for:
- Your Order Number
- Photos of the product
- Photos of the parcel and packaging
- An unboxing video (recommended for faster verification)
Once your request is reviewed and approved, we will arrange the appropriate resolution.
7-Day Return & Exchange Policy
If you wish to return or exchange a product, you may do so within 7 days of delivery, provided the following conditions are met:
- The product is unused.
- The product remains unopened.
- Original packaging, labels, and accessories are intact.
- The item is returned in the same condition in which it was received.
Products that have been used, damaged by the customer, or returned without their original packaging may not be eligible for return or exchange.
Quality Inspection
All returned products are inspected by our team after they are received.
If the product meets our return requirements, your exchange or refund request will be processed.
If the product does not meet the eligibility criteria, the return request may be declined, and the item will be sent back to you.
Refunds
Once your returned product passes our inspection, we will process your refund or exchange.
Refunds (where applicable) are processed using the original payment method or another mutually agreed method.
Processing times may vary depending on your payment provider or bank.
Exchange Process
Eligible products can be exchanged for another item of equal value or as agreed with our customer support team.
If the exchange is requested due to a damaged, defective, or incorrect product, Choosico will cover the return shipping cost.
If the exchange is requested for personal reasons (such as selecting the wrong product or changing your mind), the customer may be responsible for the return shipping charges.
Non-Returnable Items
For hygiene and safety reasons, the following items cannot be returned or exchanged unless they arrive damaged or incorrect:
- Opened skincare products
- Opened cosmetics or makeup
- Personal care products that have been used
- Items marked as non-returnable
Return Processing Time
- Return request review: 1–2 business days
- Return shipment (if required): Depending on courier service
- Refund or exchange processing: 3–7 business days after successful inspection
Need Assistance?
If you have any questions regarding your return or exchange, our customer support team is always ready to help.
You can contact us through our Contact Us page, WhatsApp, or email for quick assistance.